MACAIR early 2014 / keyboard not responding to symbol keys /IOS Catalina

Suddenly discovered a serious keyboard problem on my MacAir early 2014, IOS Catalina.

The alphanumeric keys respond normally.

All the symbol keys are totally non sensical.

What can I do before I take into an Apple Store which is definitely problematic considering what we are all going through. In any case is the repair at the Apple Store totally free_

Thank you


Posted on Jan 25, 2021 1:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2021 3:10 PM

Go to system preferences > keyboard > input sources and make sure you only have ONE item on the list, and (assuming your normal language is English) that the name of this item is "US" or "ABC" or "British" and NOT "British PC". Get rid of British PC if it is there.


In system preferences > keyboard > text, uncheck the box for Add Period with Double Space.


Let us know if that helps and what is still not working.


If you normally type in a language other than English, let us know what that is.

6 replies
Question marked as Top-ranking reply

Jan 25, 2021 3:10 PM in response to caterina101

Go to system preferences > keyboard > input sources and make sure you only have ONE item on the list, and (assuming your normal language is English) that the name of this item is "US" or "ABC" or "British" and NOT "British PC". Get rid of British PC if it is there.


In system preferences > keyboard > text, uncheck the box for Add Period with Double Space.


Let us know if that helps and what is still not working.


If you normally type in a language other than English, let us know what that is.

Jan 25, 2021 2:19 PM in response to Tom Gewecke

Quite difficult to write this out because of my keyboard


!”£$%^&*(   This is what I get with SHIFT plus numbers 123456789 etc

… this is ALT at as in email address…… *can-t get the symbol(.         ……. This was meant to be in brackets

Space bar is a full stop and so forth

 

By symbols I mean not including letters and numbers i.e., which as you can see respond to the right keys

ß∂∂ƒ©. this is what you asked me to type

 

Thanks, hope you can help because I can-t use my keyboard.

Jan 25, 2021 3:30 PM in response to Tom Gewecke

Hi

Yes I was just wondering what the British PC meant, quite new

I can try it out tomorrow morning because it's now doing an update and can't go into it.

Tomorrow I'll let you know,

thanks so much, hope it works out as I do like my Macair,

PS I write in Italian too, at the moment I changed the flag to Italian, how do I get rid of the "British PC" permanently?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MACAIR early 2014 / keyboard not responding to symbol keys /IOS Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.