Hi there pajones058,
Thank you for the information.
Let's continue with trying some other steps. On your iPhone, go to Settings > Wi-Fi. Make sure there is a check mark next to your Wi-Fi network name. If you're connected to VPN, please disconnect this as the file may not download. If this doesn't resolve the issues, we'll need to make sure the file isn't blocked from the network you're connected to.
Use these steps to help with Wi-Fi issues: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
If the same issues are present, please update your Wi-Fi router with the latest firmware and make sure your networking equipment supports the Apple settings here: Recommended settings for Wi-Fi routers and access points
Take care.