Reinstalling/installing macOS on MacBook Pro 2017

My MacBook keyboard and touchpad stopped working so I couldn’t sign in. After taking it to a recovery mode, I erased the startup disk. How can I install a new macOS or reinstall the previously installed macOS Bigsur, since it only shows an error box and apple website? How could I make the MacBook keyboard and the touchpad start working again? Note: the touchpad works some few times after the incidence, stopped working and worked again at a cool temperature. Non of the keyboard and the touchpad is working for now. Help!

Posted on Jan 26, 2021 6:42 AM

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3 replies

Eric--F

Community Specialist

Jan 29, 2021 1:44 PM in response to Vshamsudeen

Hello Vshamsudeen,

We understand that your keyboard and touchpad hadn't been working with your MacBook Pro. Since you've erased the Mac, you'll want to follow these steps to reinstall:

How to reinstall macOS - Apple Support

Thanks for using Apple Support Communities!

Sharon_419

Community Specialist

Feb 10, 2021 9:03 AM in response to Vshamsudeen

Thanks for those details.

As you're seeing a flashing question mark folder, these would be the steps you want to follow:

If your Mac starts up to a question mark - Apple Support

If you're unsuccessful in completing those steps or they don't resolve this, then you'll want to Contact Apple Support for further assistance.

Thanks!

Vshamsudeen Author

Level 1

8 points

Feb 8, 2021 7:02 PM in response to Eric--F

Thank you for your reply. I couldn’t figure out a way to press the command and connect to the internet since it only shows question-mark box, no icon bar or cursor, and the laptop’s keys are not working as you know. P.s I only have one port working out of the two ports before this very incidence. My keyboard stopped working some days after I downloaded Big

Sur Last year, although yet to be installed at that time. Until I tried external keyboard logged in and installed the Mojave but still faulty, then I erased the OS maybe the laptop’s keys and the touchpad might work now after reinstalling. Kindly advise.

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Reinstalling/installing macOS on MacBook Pro 2017