Beat Solo 3 dose not work with 3.5mm/lightning

Question

Level 1

8 points

Beat Solo 3 dose not work with 3.5mm/lightning

I bought a pair of Beats Solo 3 Wireless headphones. And they work fine wireless, but I also want to use them with an regular 3.5mm audio cable and lightning cable. But I can only get audio on the left side. I have tried on 2 different iPhones and one iPad and get the same issue. My main phone (iPhone 7) is updated to the latest iOS (14.3) and have tried to reset all settings. Have been in the Accessibility settings, Audio/Visual and check that the Balance is in the middle. Also tried to switching to mono but still same issue.

The headphones has the latest firmware.

I have tried different 3.5mm cables and lightning adapters that works fine with 2 other headsets. And the other headsets works fine with my phone.

If I connect the Beats Solo 3 headphones with just the audio cable to my laptop and an Samsung phone do they work perfectly.

I just got the headphones replaced and they new pair has the same problem as my original.

iPhone 7

Posted on Jan 26, 2021 9:20 AM

Reply

Answer 1

MoonJ.

Community Specialist

Jan 28, 2021 6:13 AM in response to awesomestuff

Hello awesomestuff,

Welcome to Apple Support Communities!

If we understand your post correctly, your Beats Solo 3 don't work with a 3.5 lightening audio cable which you would like to use besides using them wirelessly. We're happy to help!

Below is an article that will help with sound troubleshooting.

Sound troubleshooting – Beats headphones and earphones

You can also try resetting your Beats as well.

Reset your Beats on-ear or over-ear headphones

If you're still having issues we recommend contacting Apple Support directly.

Get Support

Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

Reply

Answer 2

awesomestuff Author

Level 1

8 points

Jan 28, 2021 10:17 AM in response to MoonJ.

Yeah that's correct . I have reset the headphones a couple of times, both my old ones and the new ones. And I have already troubleshoot with the apple support for about 40 minutes. And after that I got them replaced but the new headphones has the same issue. So either I'm doing something completely wrong or I guess Beats Solo 3 dose not work with 3.5mm and lightning.

The audio cables that I have tried do not have the volumecontroller like the original. Don't know if that could cause any issues.

But I have ordered a replacement cable specific for the Beats 3 that has the controller.

Reply

Beat Solo 3 dose not work with 3.5mm/lightning

Similar questions