You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iPhone 12 is less than two months old. It’s been in an Apple MagSafe case the entire time I’ve owned it. I noticed today that the back of the phone is cracked—a big crack. It hasn’t been dropped or experienced any other kind of accident that I know of. I know accidental damage isn’t covered under the warranty, but this shouldn’t have happened under normal use. I wouldn’t consider it an accident. Any hope in having Apple fix this?
iPhone 12, iOS 14
Highly unlikely. There are thousands of reasons it could have cracked. It doesn’t necessarily take a catastrophic drop to cause a crack yet still fall under an accident. You can take it to Apple or one of their authorized repair facilities to inspect it and go from there. But realistically...don’t be surprised if they won’t repair it for free. Note that any case you put it in...regardless of any claims of protection they offer will always buried in their terms and conditions say that they are not responsible for damages to your device UNLESS they offer an extra perk of insurance for such things...and most cases do not do that.
Highly unlikely. There are thousands of reasons it could have cracked. It doesn’t necessarily take a catastrophic drop to cause a crack yet still fall under an accident. You can take it to Apple or one of their authorized repair facilities to inspect it and go from there. But realistically...don’t be surprised if they won’t repair it for free. Note that any case you put it in...regardless of any claims of protection they offer will always buried in their terms and conditions say that they are not responsible for damages to your device UNLESS they offer an extra perk of insurance for such things...and most cases do not do that.
Ask them and see what they say.
iPhone 12 back cracked
