Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Storage

My documents folder takes up 21gb but only has ~3gb of files visible. What is going on? Also, my other folder takes up 27gb and I can't access it at all? What is this nonsense.

MacBook Pro 13″, OS X 10.11

Posted on Jan 26, 2021 1:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2021 1:17 PM

Where are you seeing these numbers?


If you're looking at About This Mac -> Storage, then you should realize that the numbers represent the amount of disk space used by certain classes of files, not just the contents of your Documents folder.


For example, a word document, or a PDF, or image file, or a disk image in your Downloads folder would all be classed as a 'Document' for purposes of About This Mac, because it is a document file, regardless of its location.


You can use About This Mac -> Storage -> Manage... to have the OS identify your 'Documents' data, and it will automatically identify large files that you might want to offload to free up space.

2 replies
Question marked as Top-ranking reply

Jan 26, 2021 1:17 PM in response to grantnorthmore

Where are you seeing these numbers?


If you're looking at About This Mac -> Storage, then you should realize that the numbers represent the amount of disk space used by certain classes of files, not just the contents of your Documents folder.


For example, a word document, or a PDF, or image file, or a disk image in your Downloads folder would all be classed as a 'Document' for purposes of About This Mac, because it is a document file, regardless of its location.


You can use About This Mac -> Storage -> Manage... to have the OS identify your 'Documents' data, and it will automatically identify large files that you might want to offload to free up space.

Storage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.