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Can't enable Apple Pay because another user already has it in use

The screen on my MBP went out so I had to send it in for repair. Prior to sending it in I migrated the data to another Mac and wiped it. MBP got repaired and returned, I re-migrated the data back to it.


Except now Apple Pay doesn't work. All my cards are there, and I went through the process of verifying each of them, but on the System Prefs I get the error "Card is unavailable to use with Apple Pay".


I already tried the suggestion of disabling and re-enabling "Install system data files and security updates", didn't help. Everything is set to maximum security in Startup Security Utility, so that's also not it.


I did however get an error message that a search for literally turns up zero results other than a strings dump:


"[username]" has set up Apple Pay on this Mac
Only one user can use Apple Pay on this Mac, so the cards you added have been removed.

[username] is my wife's account. This would be helpful, except Apple Pay was never set up for that user and still isn't. I logged in and checked, there are no cards added, I did not set it up during initial login when prompted, and there is no way to disable it in that user.


How the heck do I get Apple Pay working again? How do I disable it for a user who never enabled it in the first place?


OS is a fresh copy of Big Sur, everything is up to date.

MacBook Pro

Posted on Jan 26, 2021 6:10 PM

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Posted on Jan 27, 2021 7:13 AM

I did eventually get it working after trying three different things, though I'm not 100% sure whether the combination is what solved it. It does seem like that "in use" message may have been misleading, however. What I did:


  1. Although the other user didn't have Apple Pay set up, I logged out of that user's Apple ID.
  2. Deleted all cards in the problematic Apple Pay user.
  3. Turned off "Install system data files and security updates", rebooted, and turned it back on


At that point I was able to add cards normally. I actually suspect that the error message was a red herring and that it was the additional reboot step in #3 that got it working, but in any case it does finally work again.


A possibly relevant aside, which goes along with your comment, is that after first restoring my Apple ID was giving an error and told me to re-authenticate because of unspecified account issues. This initially didn't work either, until I rebooted and tried a couple more times. It's presumably connected to whatever back-end security thing gets munged up when restoring.


When you mentioned the "two different users" thing, it made me briefly wonder if it has to do with the User ID numbers changing after a restore, although the OS shouldn't be sensitive to that.

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Jan 27, 2021 7:13 AM in response to woodmeister50

I did eventually get it working after trying three different things, though I'm not 100% sure whether the combination is what solved it. It does seem like that "in use" message may have been misleading, however. What I did:


  1. Although the other user didn't have Apple Pay set up, I logged out of that user's Apple ID.
  2. Deleted all cards in the problematic Apple Pay user.
  3. Turned off "Install system data files and security updates", rebooted, and turned it back on


At that point I was able to add cards normally. I actually suspect that the error message was a red herring and that it was the additional reboot step in #3 that got it working, but in any case it does finally work again.


A possibly relevant aside, which goes along with your comment, is that after first restoring my Apple ID was giving an error and told me to re-authenticate because of unspecified account issues. This initially didn't work either, until I rebooted and tried a couple more times. It's presumably connected to whatever back-end security thing gets munged up when restoring.


When you mentioned the "two different users" thing, it made me briefly wonder if it has to do with the User ID numbers changing after a restore, although the OS shouldn't be sensitive to that.

Jan 27, 2021 7:02 AM in response to Marc Marshall

While I don't have a solution, I have seen something similar and

it seems to have to do with some sort of security issue when

Big Sur is re-installed for some reason that even if the user and

AppleID are identical to the original, it somehow sees it as

two different users.


In my case I was simply trying to create a bootable external drive

in case of some disaster with the internal drive. Even though I

used Migration Assistant to restore my data to the external drive,

it still sees the same user account as a different user. So, basically

Apple Pay is unusable on my MacBook Air now.

Jan 27, 2021 8:14 AM in response to Marc Marshall

Marc Marshall wrote:
...

When you mentioned the "two different users" thing, it made me briefly wonder if it has to do with the User ID numbers changing after a restore, although the OS shouldn't be sensitive to that.

Something that has changed is that there seems to be an

"administrator" attachment to each system drive when I have

messed around with recovery and maybe there is a new

"hidden ID number" that gets assigned to a user, even if it is the same

administrator.


While annoying, it isn't that big a deal as I can count the number

of times I have used Apple Pay on one hand since its inception

even on my iPhones.

Jan 28, 2021 10:53 AM in response to woodmeister50

I'm not sure about the attachment to a system drive you mention, but the "hidden ID number" (or at least the one I was talking about) is the Unix ID of the user. You can view it by going to the Users & Groups system pref, authenticating, right-clicking on either the user that you're logged in as or another user that's not logged in, and selecting "Advanced Options..."


The "User ID" is a unique identifier for the user that's created sequentially, so depending on whether any accounts were created first, or what order they were imported in, these IDs are likely to change even if the users are the same on a migrated system.


That said, these days it's exceptionally rare for anything to rely on those IDs. I remember issues years back with an app that created hidden temp folders using the User ID number, which caused problems on shared drives since the user's ID would change depending on the computer being used, but because of under-the-hood changes in the recommended MacOS security structure I haven't seen a problem like that in a long time.


I assume whatever is going on here is caused by something else, especially since it was resolved (in my case) by disabling that auto-update, rebooting, and re-enabling it. It's probably as simple as whatever the Apple Pay security system seeing a hidden flag somewhere about which user is using Apple Pay, but after a migration that flag gets imported and no longer points to the correct user (or any user).

Feb 1, 2021 11:42 PM in response to Marc Marshall

In my case it was just a normal flow of reregistering cards after migration from one mac to another (M1 if it makes any difference). The very same flow as you always get after moving to another iPhone. Message was completely misleading as there was no other user, just new laptop. After going to Apple Pay settings and pressing "+" button on the left cards list section I was able to reauthorise cards with theirs CSV numbers. All works fine after that.

Can't enable Apple Pay because another user already has it in use

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