Money deducted from my account but order is not placed

I order one 20w adapter and paid 1900 through UPI and money deducted from my account but order is not placed , it is showing Session is expired


[Edited by Moderator]

Posted on Jan 27, 2021 2:28 AM

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Question marked as Top-ranking reply

Posted on Jan 29, 2021 6:34 AM

Hi, YADAV1990.


From your screenshot we can see that you were charged by “billdeskpg.apple@hdfcbank” with your UPI. We’re curious about whether you purchased the adapter directly from Apple, or did you purchase an Apple adapter from another party? 


If you purchased directly from Apple, we encourage you to use the Shopping Help page to view the status of your order:

Order Status - Shopping Help - Apple (IN)


The Contacting Apple page also has a telephone number you can call to speak with Apple to check on your order:

 Contact - How to Contact Us - Apple (IN)


We appreciate you taking the time to post in the Apple Support Communities.


Have a great day!

1 reply
Question marked as Top-ranking reply

Jan 29, 2021 6:34 AM in response to YADAV1990

Hi, YADAV1990.


From your screenshot we can see that you were charged by “billdeskpg.apple@hdfcbank” with your UPI. We’re curious about whether you purchased the adapter directly from Apple, or did you purchase an Apple adapter from another party? 


If you purchased directly from Apple, we encourage you to use the Shopping Help page to view the status of your order:

Order Status - Shopping Help - Apple (IN)


The Contacting Apple page also has a telephone number you can call to speak with Apple to check on your order:

 Contact - How to Contact Us - Apple (IN)


We appreciate you taking the time to post in the Apple Support Communities.


Have a great day!

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Money deducted from my account but order is not placed

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