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itunes will only load when i disable my network adapter

Itunes will only load when i am not connected to the internet. I must disable my network adapter in order for Itunes to load. I have a fresh install. Just updated to the Windows 10 app version and it acts in the same manner. I have tried everything except for reinstalling windows 10.

Posted on Jan 27, 2021 6:44 AM

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7 replies

Jan 27, 2021 8:54 AM in response to Darwood37

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes. Try reconnecting once iTunes has loaded, then see it if will close and reopen normally.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • If you installed iTunes from the Microsoft Store you may find the traditional iTunesSetup.exe installer works better for you.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you.


tt2

Jan 29, 2021 1:44 PM in response to turingtest2

Thank you for all your help but it seemed to be a problem with icloud causing itunes not to load. I had uninstalled icloud about a month ago because it would not sync my photo’s properly and was just using unnecessary resources on my PC. I downloaded the windows 10 app version today and it appeared to be working like it should. I then loaded itunes and it worked while connected.

Jan 28, 2021 4:32 PM in response to Darwood37

See Use multiple iTunes libraries on PC - Apple Support for details on creating different libraries and switching between them. Essentially you press and hold shift as you launch iTunes and then follow the prompts. Is there anything inside the Downloads folder inside your iTunes Media folder? You might try deleting this folder and see if that impacts on your problem. iTunes will recreate the folder as and when it is needed.


tt2

Jan 28, 2021 3:32 AM in response to turingtest2

Thank you for your detailed help. I have tried all the above except for creating a new user and after doing so that worked fine. The “Try disconnecting your computer from the Internet before running iTunes. Try reconnecting once iTunes has loaded, then see it if will close and reopen normally.” Is the only way it would load with my regular user, so it may have something to do with the preference files, i am not sure how to fix these.

Jan 28, 2021 4:31 AM in response to Darwood37

In your own profile hold down shift as you launch iTunes and see if you get the option to choose or create a new library. Try creating a new empty library and see if this will open and close when you are online. If so I'm beginning to suspect your issue might be an old podcast subscription that is causing problems at launch when iTunes tries to check for new episodes. Do you have any podcast subscriptions in that library?


tt2

Jan 28, 2021 4:21 PM in response to turingtest2

Thanks again for the help. I am unable to create a new library. I did have old podcast subscriptions that i removed. Still the same. I did notice in my account i apparently have 2 items waiting for download but i have searched my library thoroughly and found nothing, music, moves, tv shows and books. When i click the download button next to the message nothing happens.

itunes will only load when i disable my network adapter

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