forgot passcode on ipad air2

I am trying to trade in my dads old iPad Air2. He passed away in 2016 and I used it briefly and didn't want to get rid of his passwords so I remembered them. I stopped using it over time and now I want to erase the content so I can trade it in and get a new one for my mother to use. However I signed in with my passcode as I reset it, but then comes up with the 2 step authentication and I cannot remeber for the life of me what the 4 digit code is for that. I have 11 failed attempts and its stressing me out to say the least.


I have tried to reset using the recover method but this doesn't do anything at all. Is there a simple way to erase the ipad or am I stuck with a brick now?


Thanks in advance

iPad Air 2, iOS 12

Posted on Jan 27, 2021 10:42 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2021 3:44 PM

If you forgot your Apple ID  - Apple Support


If you forgot your Apple ID password  - Apple Support


If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

https://www.apple.com/retail/geniusbar/

1 reply
Question marked as Top-ranking reply

Jan 27, 2021 3:44 PM in response to Eur0boy77

If you forgot your Apple ID  - Apple Support


If you forgot your Apple ID password  - Apple Support


If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

https://www.apple.com/retail/geniusbar/

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forgot passcode on ipad air2

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