Apple Event: May 7th at 7 am PT
I upgraded my iphone 11 pro to iOS 14.4, but when i make a call using my powerbeats Pro, i can not hear the person on the other end of the call and they too cant hear me. All they hear is an echo of their own voice. This was working on the previous firmware iOS 14.3
iPhone 11 Pro
Greetings Wase22,
We see that you're having a problem with your Powerbeats Pro while on a call with your iPhone, and we'd be glad to provide some information to see if this helps.
As you're having issues with the sound, we'd recommend checking out the following resource to see if the steps listed here help to clear up what is occurring:
Sound troubleshooting – Beats headphones and earphones
If you see that this doesn't correct the audio issue, we'd then recommend resetting the Powerbeats Pro to see if that clears this up. For assistance with a reset, take a look at this resource:
We hope these are able to help.
Cheers!
Greetings Wase22,
We see that you're having a problem with your Powerbeats Pro while on a call with your iPhone, and we'd be glad to provide some information to see if this helps.
As you're having issues with the sound, we'd recommend checking out the following resource to see if the steps listed here help to clear up what is occurring:
Sound troubleshooting – Beats headphones and earphones
If you see that this doesn't correct the audio issue, we'd then recommend resetting the Powerbeats Pro to see if that clears this up. For assistance with a reset, take a look at this resource:
We hope these are able to help.
Cheers!
Thank you
Resetting the powerbeats pro and connecting afresh seemed to have solved the problem.
Thanks
Can't use my powerbeats pro to make a call after upgrading my phone to iOS 14.4
