Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to remove an unknown Apple ID

How to remove an unknown apple id

Posted on Jan 27, 2021 7:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2021 7:18 PM

If you have run into Activation Lock only the person who holds that lock, i.e. the person with the unknown Apple ID, can remove it and Apple cannot help you find that person. Return the iPhone to whoever sold it to you and get your money back.

2 replies

How to remove an unknown Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.