Apple Event: May 7th at 7 am PT
I need help on getting a refund from kinemaster (app) I had accidentally purchased it on my iCloud account but I already have an account with a subscription. I want to know how to switch to the account that already has a paid subscription?
iPad, 14
You sign out of one Apple ID and sign in with the other to switch accounts.
Sign in with your Apple ID - https://support.apple.com/HT204053
About the subscription refund:
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link:
See or cancel your subscriptions [subscription automatic renewal] - https://support.apple.com/HT202039
- "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
- An existing subscription will normally continue until the end of its term and then just not renew. Stopping automatic renewal is effectively canceling it.
- Canceling a subscription does not automatically start a refund. If you want to do that:
Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.
You sign out of one Apple ID and sign in with the other to switch accounts.
Sign in with your Apple ID - https://support.apple.com/HT204053
About the subscription refund:
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link:
See or cancel your subscriptions [subscription automatic renewal] - https://support.apple.com/HT202039
- "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
- An existing subscription will normally continue until the end of its term and then just not renew. Stopping automatic renewal is effectively canceling it.
- Canceling a subscription does not automatically start a refund. If you want to do that:
Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.
I accidentally purchased a subscription in kinemaster the app how can I get a refund?
