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I have a dead pixel on my MacBook Pro 13" Mid 2019 4-Thunderbolt Ports

Hello everyone,


I'm from Spain. I bought a 13-inch MacBook Pro with 4-Thunderbolt Ports, 16 GB RAM, 512 GB SSD and 2,4 GHz Intel Core i5 in July 2019. I've never had a problem with it until now when I realized that my screen has a dead pixel. I don't know if I'm elegible for a screen replacement. There it's the problem on my screen:

I'm now afraid because who knows if I'll have more dead pixels with this display in the future. I'm still under guarantee.


Sorry if I made any mistake in English.


Thank you for your help.


Álvaro.

MacBook Pro 13″, macOS 11.1

Posted on Jan 28, 2021 6:43 AM

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xalvarxcod wrote:

I'm from Spain. I bought a 13-inch MacBook Pro with 4-Thunderbolt Ports, 16 GB RAM, 512 GB SSD and 2,4 GHz Intel Core i5 in July 2019. I've never had a problem with it until now when I realized that my screen has a dead pixel.

I don't know if I'm elegible for a screen replacement. There it's the problem on my screen:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Posted on Jan 28, 2021 6:51 AM

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Question marked as Best answer

Jan 28, 2021 6:51 AM in response to xalvarxcod

xalvarxcod wrote:

I'm from Spain. I bought a 13-inch MacBook Pro with 4-Thunderbolt Ports, 16 GB RAM, 512 GB SSD and 2,4 GHz Intel Core i5 in July 2019. I've never had a problem with it until now when I realized that my screen has a dead pixel.

I don't know if I'm elegible for a screen replacement. There it's the problem on my screen:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Jan 28, 2021 10:46 PM in response to xalvarxcod

There has never been any vendor which has allowed for a warranty LCD replacement for a single pixel bad pixel. This has been a common industry practice since the first LCD Panels were used. Usually vendors will only replace an LCD if there is a significant cluster of bad pixels. Even then there can be so many exceptions.

I have a dead pixel on my MacBook Pro 13" Mid 2019 4-Thunderbolt Ports

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