iCloud sync passwords problem

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Level 1

58 points

iCloud sync passwords problem

When I start iCloud on a PC, choose to sync passwords, then click on Apply, I get a blank popup window with a Cancel button plus a blank button. This is for Version 12.0.186.0 from the Windows 10 Store.

I don't know if this is a case of white text on white background, but changing the Windows theme from dark to light does not fix this.

NOTE: In the image below, dark grey areas are information that I've edited out for privacy reasons. The light grey button actually looks like that.

Posted on Jan 28, 2021 8:15 AM

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Answer 1

Top-ranking reply

lironl Author

Level 1

58 points

Feb 1, 2021 11:10 PM in response to lironl

lironl wrote:

I get a blank popup window with a Cancel button plus a blank button. This is for Version 12.0.186.0 from the Windows 10 Store.

https://discussions.apple.com/content/attachment/f76a7252-2a51-4023-b263-457f82f38109

The dialog window appears if the iCloud Passwords extension isn't installed in the browser, and probably asks you if you want to install it, or for permission to do so. Clicking the blank button opens up a browser window on the above extension and gives you the ability to install it.

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Answer 2

bailier

Community Specialist

Feb 3, 2021 9:45 AM in response to lironl

Hey lironl,

Thanks for getting back to us with the results! We appreciate it.

We're glad to hear that you're able to access the installation window by clicking the blank option. If you continue to experience the same issue, you should also try reinstalling iCloud for Windows again to see if it helps. Here's a article you can check out: Set up and use iCloud for Windows

Cheers!

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Answer 3

Eric--F

Community Specialist

Jan 30, 2021 5:58 PM in response to lironl

Hey lironl,

We see that you're seeing a blank pop-up option when you try to sync your iCloud password, and we'd like to help!

Have you also tried restarting your computer to see if it helps? Are you experiencing this issue with another pop-up window?

We also recommend that you test this out with another user account if possible, to further isolate the issue.

Let us know how it goes!

Best regards.

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Answer 4

lironl Author

Level 1

58 points

Jan 31, 2021 8:39 PM in response to Eric--F

I've restarted the PC but it didn't help. I don't have this problem with other popup windows.

I tried with a different account but every time I try to approve the password sync change it doesn't work, so I can't get t the stage where I can turn on password sync and click Apply.

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