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Some shades of black are incorrectly displayed on my Iphone X.

Hello, on my Iphone X (Ios 13.3) some shades of black are incorrectly displayed in various applications, videos and in photos. But not in the phone interface. These blacks are too strong and are composed of pixels. What should I do? Is this a hardware or software problem? Do I need to adjust the light filters or do I need to contact a service center?

Posted on Jan 28, 2021 1:31 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2021 1:40 PM

Let's check something-


(1) Open Settings ➔ Accessibility ➔ Display & Text Size Color Filters: Set this to OFF (If it is set to ON). If this does not work or the color Filters were already set to OFF then:


(2) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).


(3) If the procedure in point 2 does not help resolve the issue then Please contact ➔ Apple Support


Axel F.



2 replies
Question marked as Top-ranking reply

Jan 28, 2021 1:40 PM in response to RevanGod

Let's check something-


(1) Open Settings ➔ Accessibility ➔ Display & Text Size Color Filters: Set this to OFF (If it is set to ON). If this does not work or the color Filters were already set to OFF then:


(2) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).


(3) If the procedure in point 2 does not help resolve the issue then Please contact ➔ Apple Support


Axel F.



Jan 29, 2021 3:20 AM in response to Axel Foley

Unfortunately it didn't help. I even updated IOS to 14.4. But nothing has changed. And I also discovered that a screenshot of a video clip (there are a lot of such videos and photos) with an incorrect shade display shows the presence of a defect only on the phone itself. On a computer, the same screenshot has the correct shades. But if you take and photograph the same video with an iPhone camera, then everything is fine, that is, this problem exists only in videos and photos from applications (YouTube, VK, Telegram and others).

Some shades of black are incorrectly displayed on my Iphone X.

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