I disabled my iPhone 11 due to forgetting my passcode. Had it rebooted, now I need to sign-in with my Apple ID. But, when I do; I get the message that I am using the wrong applied!! What should I do?

What to do when my iPhone 11 doesn’t recognize my applied?

iPhone 11

Posted on Jan 28, 2021 2:18 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2021 11:57 AM

Hey there lpwash,


Thanks for reaching out to Apple Support Communities. We understand that you restored your device due to a forgotten passcode, and your device is now asking you to enter the Apple ID and password associated to this device. We're happy to provide some assistance.


It sounds like you have an Activation Lock on this device. Did this device have a previous owner or did you ever use another Apple ID? Check out this helpful resource:


Activation Lock for iPhone, iPad, and iPod touch


We hope this helps.


Have a great day!

1 reply
Question marked as Top-ranking reply

Jan 31, 2021 11:57 AM in response to lpwash

Hey there lpwash,


Thanks for reaching out to Apple Support Communities. We understand that you restored your device due to a forgotten passcode, and your device is now asking you to enter the Apple ID and password associated to this device. We're happy to provide some assistance.


It sounds like you have an Activation Lock on this device. Did this device have a previous owner or did you ever use another Apple ID? Check out this helpful resource:


Activation Lock for iPhone, iPad, and iPod touch


We hope this helps.


Have a great day!

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I disabled my iPhone 11 due to forgetting my passcode. Had it rebooted, now I need to sign-in with my Apple ID. But, when I do; I get the message that I am using the wrong applied!! What should I do?

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