SIM card not supported

I’m trying to insert a SIM card into my payed out iPhone & it’s telling me that it’s not supported. It says to contact apple for help unlocking this phone.

iPhone XS, iOS 12

Posted on Jan 28, 2021 9:28 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jan 28, 2021 9:35 PM

Your iPhone is still carrier locked. It is locked to the carrier that it last worked on. Have you inserted a SIM card that is different from the carrier that you were using in the past? If YES then contact the old carrier and ask them what it will take to unlock your iPhone. Carrier Lock and Unlock is completely managed by that carrier.


Axel F.

1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply

Jan 28, 2021 9:35 PM in response to Jesus1416

Your iPhone is still carrier locked. It is locked to the carrier that it last worked on. Have you inserted a SIM card that is different from the carrier that you were using in the past? If YES then contact the old carrier and ask them what it will take to unlock your iPhone. Carrier Lock and Unlock is completely managed by that carrier.


Axel F.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

SIM card not supported

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.