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User profile for user: Carol Gold
Carol Gold Author
User level: Level 1
32 points

fingerprint not working

my fingerprint ID isn't working and "add a fingerprint" doesn't respond

MacBook

Posted on Jan 29, 2021 11:05 AM

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User profile for user: Carol Gold
Carol Gold Author
User level: Level 1
32 points

Posted on Jan 29, 2021 8:35 PM

Thanks for the suggestion. I followed the link and found not only instructions for resetting the SMC but instructions for an easier fix, to try first. It was to shut down the computer, hold the power button for 10 seconds, then release the button and press it to boot the computer. Problem solved! Thanks again.

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User profile for user: Carol Gold
Carol Gold Author
User level: Level 1
32 points

Jan 29, 2021 8:35 PM in response to Carol Gold

Thanks for the suggestion. I followed the link and found not only instructions for resetting the SMC but instructions for an easier fix, to try first. It was to shut down the computer, hold the power button for 10 seconds, then release the button and press it to boot the computer. Problem solved! Thanks again.

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fingerprint not working

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