Apple Music “Sorry there was a problem with Apple Music”

Question

Apple Music “Sorry there was a problem with Apple Music”

On my HomePod connected to my home wifi, I recently started hearing a message when I ask to play any song or playlist using Siri. I can Airplay perfectly fine to HomePod using Apple Music. My wifi has been working perfectly with other devices as well. I tried doing a hard reset on the HomePod and signing out and back into Apple Music. I’ve turned on cellular data in Apple Music (even though I’m using my home wifi network) and have had no success. It’s odd- HomePod attempts to start playing however pauses and states “Sorry, there was a problem with Apple Music.” I’ve been pulling my hair out trying to find a solve. Any suggestions?

Posted on Jan 29, 2021 5:49 PM

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Answer 1

Feb 3, 2021 10:44 AM in response to jwenzelburger

What also happens is when I download a movie or tv show from the TV app, it will stop and saying “could not load this content” and then I’ll click “ok” and begin the show again and it works. For a short period of time until the message pops back up. It’s annoying because my wifi signal is strong and I never lose connection with my other smart devices or apps like Hulu or YouTube TV. Sometimes this happens with Netflix and if I restart the show, it will play normally until the message pops back up again. I reset the router, and power cycled the HomePod. No resolve. Any suggestions?

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Answer 2

turingtest2

Level 10

274,588 points

Jan 30, 2021 1:01 AM in response to jwenzelburger

Have you rebooted your router yet? That and power cycling the HomePod may help. You don't need to enable cellular data on your phone for this.

tt2

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Answer 3

Feb 3, 2021 10:41 AM in response to turingtest2

Hi! I tried and it didn’t work :(

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Apple Music “Sorry there was a problem with Apple Music”

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