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office 365 mail not working on mac mail

I've tried everything to get my new Office 365 email (through godaddy) to work on my Mac. It works perfectly on my iPad and iPhone but I can't get it going on the Mac. I've been through every "fix" and trick. I've tried installing as Exchange mail and Other mail. I've tried changing the servers as per instructions. Godaddy say they can't help. Has anyone found a fix for this issue?

Posted on Jan 29, 2021 6:49 PM

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Feb 1, 2021 2:18 PM in response to KimMatthews

Hi KimMatthews,


We understand you're experiencing an issue with Mail. Are you receiving any specific error? Are unable to add your account, or send and receive mail? We would also recommend the following articles that may help:



Add an email account to Mail on your Mac


If you can’t send or receive email on your Mac


Troubleshoot email problems in Mail on Mac



Hope this helps!

Have a great day.


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office 365 mail not working on mac mail

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