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iPhone Storage Not Calculating Categories

Hi! I just upgraded from an iPhone 11 to 12 Pro. When I go to phone storage, my categories won’t break down. Any thoughts or fixes for this? Thank you!

Posted on Jan 30, 2021 3:40 PM

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Question marked as Top-ranking reply

Posted on Feb 2, 2021 7:10 AM

Hello mphares2,


Welcome to Apple Support Communities!


If we understand your post correctly, iPhone storage is not showing you the break down in categories. We're happy to help!


Have you restarted your phone since you've noticed this?

Restart your iPhone


Make sure that your iPhone has the latest iOS software.

Update your iPhone, iPad, or iPod touch


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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Question marked as Top-ranking reply

Feb 2, 2021 7:10 AM in response to mphares2

Hello mphares2,


Welcome to Apple Support Communities!


If we understand your post correctly, iPhone storage is not showing you the break down in categories. We're happy to help!


Have you restarted your phone since you've noticed this?

Restart your iPhone


Make sure that your iPhone has the latest iOS software.

Update your iPhone, iPad, or iPod touch


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

Reply

Feb 2, 2021 1:47 PM in response to karina184

Yes you have understood my post,


I have tried restarting the phone, the phone is running iOS 14.4, I have checked for hanging apps in the storage page, I have restored the phone from two different backups, yet it’s still not calculating storage.


r/

Mphares2

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iPhone Storage Not Calculating Categories

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