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USB Ethernet adapters randomly stop working on M1 MacBook Pro and macOS Big Sur

Hi,


I recently acquired the latest Apple Silicon MacBook Pro and came across a rather interesting issue.


During a network TimeMachine backup, my Ethernet link stopped working and I was able to reproduce the issue multiple times.


The problems happens with 2 different USB Ethernet devices, one being a USB-C hub, the other one is just a simple Ethernet to USB-A adapter.


Problem description and observations

The issue is always triggered when large amounts of data are being transferred over the Ethernet link, and affects any Application (it's easy to make the link crash by running a large file copy or a TimeMachine backup. I never managed to copy more than 30Gb at a time without the link going down).


In the crashed state, a ping to my gateway times-out, renewing the DHCP lease fails, the interface fallbacks to self-assigned address and setting a valid manual IP address doesn't bring the link back up.


ifconfig still reports the interface present, and the adapter is still present in System Information.


Interestingly, unplugging the CAT5 cable from the adapter still updates the link state in System Preferences (cable is/not connected) which could indicate that the computer still talks to the Ethernet chipset, but no network traffic gets through.


Informations and logging

Both adapters are running Realtek chipsets (RTL8153 and RTL8153B) which I believe is important to know, and appear as such in System Information:

USB 10/100/1000 LAN:

  Type:	USB
  BSD name:	en5
  Kext name:	com.apple.DriverKit.AppleUserECM.dext
  Location:	/System/Library/DriverExtensions/com.apple.DriverKit.AppleUserECM.dext
  Version:	1
  MAC Address:	xx:xx:xx:xx:xx:xx
  Product ID:	33107
  Vendor ID:	3034


With the Console open at the time of the crash, I couldn't identify anything network/driver related indicating a problem with the interface. It just fails silently as far as I was able to see.


Other users online have complained about similar issues, but the lack of detail makes it difficult to link their issues to mine for sure. Drivers and Big Sur are often discussed but I haven't been able to find specific evidence of their implication in the bug.


Next steps?

  • What could I do to better track down the issue? Which logs to look at? Which tests to run?
  • Anyone else experiencing the same crash?
  • Apple aware of this issue?


Any help would be much appreciated.

Adrien.


Other comments to prevent obvious responses:

    • Yes, the energy settings of the Mac are set to disallow system sleep and allow network access (no interface sleep)
    • No weird/cheap adapters, converters or dongles are being used
    • The rest of the network is perfectly fine at the time of the crashes

MacBook Pro 13″, macOS 11.1

Posted on Jan 30, 2021 5:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2021 6:18 PM


I certainly would bypass the hub, and I might question the Ethernet adapter unless it has been verified to work.


The Belkin USB-C to Gigabit Ethernet Adapter - Apple


I will add you have a limited 14 days for a full refund or exchange for one that works out of the box, if you suspect a hardware issue here.


Call Customer Support (800) MY–APPLE (800–692–7753)


or call AppleCare Support at 1-800-APLCARE (800-275-2273)




Alternatively you can search Realtek Support for known issues/updated driver for M1 compatibility.

Similar questions

61 replies

Aug 2, 2021 6:16 AM in response to Cilusse

definately a sleep/wake issue. I am seeing this even with my dock.


Randomly nic card goes to sleep, says it's up and configured, but no traffic passes.


ifconfig en9 down; ifconfig en9 up restores connectivity.


 ethernet:


   Type: Ethernet Controller

   Bus: PCI

   Vendor ID: 0x8086

   Device ID: 0x1533

   Subsystem Vendor ID: 0x1d2d

   Subsystem ID: 0xf02c

   Revision ID: 0x0003

   Link Width: x1

   BSD name: en9

   Kext name: com.apple.DriverKit-AppleEthernetE1000.dext

   Location: /System/Library/DriverExtensions/com.apple.DriverKit-AppleEthernetE1000.dext

   Version: 1


Aug 16, 2021 9:17 AM in response to DmitryMikhnevich

I also faced this issue with 4 different usb adaptors having realtek 8153 chipset. I called apple support several times and they can only say 2 things either reinstall or take to the store. they are of no help and dumb support. The issue is from january and apple has not looked into this. very sad. the same adaptors works well with mbp 16 without any problem. Apple support is becoming useless nowadays without giving proper information.

Aug 16, 2021 2:57 PM in response to rbmanian75

Any Thunderbolt dock should be fine (assuming there are drivers for its components of course), since the issue seems to be strongly - if not exclusively - the driver for the Realtek 8153 USB-Ethernet bridge chip. If it's not USB, it's not using that driver.


Discussing this with frontline Apple Support is almost pointless - they have a script to read with useless suggestions, and that's all you'll get there. Unless you're talking with Engineering, you're going to get jack in terms of worthwhile support.


I've given up on networked Time Machine backups, as those will cause the interface to die multiple times per day. Even avoiding that, I still get occasional drops. Given how long as this problem has been there, I don't have any faith that Apple will fix it. Their "solution" will be just use WiFi (because that's not horribly congested with everyone at home, a proliferation of mobile devices, game systems, etc)...

Aug 17, 2021 7:13 AM in response to rbmanian75

If you are willing to over-pay for an adapter rated at up to10G Ethernet over copper (but will happily do Gigabit Ethernet as well) SonnetTech offers an adapter/box for US$199, OWC for US$169.


These little boxes are 'fanless', but the chip they use gets hot (as evidenced by the cooling fins on the box).


There are also Docks that feature 10G Ethernet-over-copper ports, and they are also Not using the Troublesome RealTek 8153 chip and Driver.

Sep 12, 2021 9:05 AM in response to Cilusse

Have the same issue on my M1 MBA and macOS Big Sur. Both Mohsi and OWC Type-C dock had the same unstable USB Ethernet problem, both are realtek chip.

After everything i can try on Big Sur, i try to install the macOS Monterey Public Beta (21A5506j) last week and test. One week test and the USB Ethernet works stable without any stop.

So maybe the USB ethernet issue is a OS level problem and can be fix on the new macOS Monterey.


Oct 1, 2021 2:27 PM in response to Cilusse

i'm having exactly the same problem with the Satechi TYPE-C MULTI-PORT ADAPTER 4K WITH ETHERNET V2 (https://satechi.net/products/type-c-multi-port-adapter-with-ethernet-v2?variant=45020091145). It loos ethernet connectivity every few hours. The ehternet setting shows it as connected, but is not really working and computer disconnects. It heats so much that burns at touch. I'm using it on a 2021 MacBook Pro (M1). The only way to fixit is unpluggin the USB Type C connector from the computer, but this is anoying and disconnects power, video and other usb device.

Nov 9, 2021 5:55 PM in response to Cilusse

If you are willing slightly to over-pay for an adapter rated at up to10G Ethernet over copper (but will happily do Gigabit Ethernet and slower as well) SonnetTech offers an adapter/box for US$199, OWC for US$169.


These little boxes are 'fanless', but the chip they use gets hot when pushed to 10G speeds, otherwise they stay reasonable.


There are also Docks that feature 10G Ethernet-over-copper ports, and they are also Not using the Troublesome RealTek 8153 chip and Driver.


I am using the equivalent PCIe card in my 2010 MacPro silver tower. I have also installed a 10G Switch, and the extra speed around my home network is nice.

USB Ethernet adapters randomly stop working on M1 MacBook Pro and macOS Big Sur

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