Lost my recovery key
Please I need help, can’t retrieve my recovery key on my iPhone 7 Plus because I lost it ,and I can’t sign in on my apple store because I can’t remember the password,please help me.
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User profile for user:
Leanne_68
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Community Specialist
Hey there wisdom181,
We understand you're experiencing issues with a forgotten recovery key and your Apple ID being locked, and we'd like to share some resources that can help.
Get started here: How to generate a recovery key
This page may also help: Two-step verification for Apple ID
Specifically, check out the section below:
"What if I lose my Recovery Key?
You can sign in to your Apple ID account page and create a new Recovery Key using your Apple ID password and one of your trusted devices.
- Go to your Apple ID account page.
- Sign in with your password and trusted device.
- In the Security section, click Edit > Replace Lost Key.
Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account. If you don't see Recovery Key in the Security section, then you are not using two-step verification. "
In regard to your Apple ID being locked, check out this page: If your Apple ID is locked or disabled
We hope this helps.