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Software update issue

After update screen shows verifying updates... but not updated

iPhone 5s, iOS 10

Posted on Jan 31, 2021 11:41 AM

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Question marked as Best reply

Posted on Jan 31, 2021 11:45 AM

Hello Chetan,

To update your iPhone iOS version, your iPhone must be connected to a Wi-Fi Network which your iPhone is not (From the screen shot that you have posted). There are other requirements that your iPhone must meet to complete the update.

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

1 reply
Question marked as Best reply

Jan 31, 2021 11:45 AM in response to chetansethi

Hello Chetan,

To update your iPhone iOS version, your iPhone must be connected to a Wi-Fi Network which your iPhone is not (From the screen shot that you have posted). There are other requirements that your iPhone must meet to complete the update.

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

Software update issue

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