O L keys not working....

My password has “O” in it. The O, L and > keys are not working. My Apple ID has “L” in it.

MacBook Pro 13″, 10.13

Posted on Jan 31, 2021 3:47 PM

Reply
2 replies

Feb 3, 2021 7:19 AM in response to drdamwhite

Hi there drdamwhite,


From what we can tell, the O, L, and > keys aren't responding as expected on your MacBook, and it's preventing you from logging in to your user account or Apple ID. We're glad you're here, and we can provide some guidance.


If you are able to sign in, let's try the steps in the 'Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.' section of this support article:


If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected


If that doesn't seem to help and the keys still aren't responding correctly, you may need to have your MacBook inspected by a technician. Learn more here:


Mac Service and Repair


Take care.

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O L keys not working....

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