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Restoring used iPad mini to factory settings without previous owner's iCloud ID

I bought a used ipad mini and i do not know who the previous owner is neither am i able to contact the previous owner to request for them to remove the device from their iCloud. How can i restore this ipad mini to factory settings?

iPad mini 2 Wi-Fi

Posted on Jan 31, 2021 11:05 PM

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Question marked as Best reply

Posted on Feb 1, 2021 6:16 AM

Your options are very limited...


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


https://discussions.apple.com/docs/DOC-250001038


2 replies
Question marked as Best reply

Feb 1, 2021 6:16 AM in response to wanazlee

Your options are very limited...


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


https://discussions.apple.com/docs/DOC-250001038


Restoring used iPad mini to factory settings without previous owner's iCloud ID

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