Family sharing content won’t play

Hello! I am trying to play some previously purchased movies via the Apple TV app. Family sharing is enabled, and I am able to view all the content that was purchased.

The problem is that once I click any of the content, I get a black screen indefinitely. Nothing plays at all.

When I play the same content on my phone via Apple TV app, it works fine.

Any help in this matter will be greatly appreciated!

Posted on Feb 1, 2021 6:42 PM

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1 reply

M_Alva523

Community Specialist

Feb 3, 2021 6:08 PM in response to DarkJodo

Hello DarkJodo,

We understand you're trying to view purchased movies shared with you via Family Sharing. We'd be happy to help.

We have a resource that should help: If you can't watch or stream movies and TV shows in the Apple TV app

Thanks for using Apple Support Communities. Have a good one!

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Family sharing content won’t play

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