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Level 1

4 points

Iphone x

Hi, I have an iPhone X that got very hot for some reason. I turned the phone off and now it will not charge or turn on. any ideas on problem solving appreciated

thanks Adell

iPhone X

Posted on Feb 1, 2021 8:14 PM

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deggie

Level 10

167,195 points

Posted on Feb 1, 2021 10:16 PM

The battery may have shorted out. Click on the Contact Support link at the top right of this page to start the service process.

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Iphone x

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