No sound when making or receiving calls

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Level 1

8 points

No sound when making or receiving calls

When I answer an incoming call on my iPhone 7 plus, I can hear no sound, even though the phone shows the call is connected. This is also true when I make a call. If I reboot the phone, the problem resolves itself however, it returns a short time later.

I've also noticed that when the phone is in this state, the voice to text function does not 'hear' what I am saying.... there are no sound waves that appear on the pattern bar.

I have checked all settings and reset the network settings. The only other thing I can think of is to reset the entire phone, but I am reluctant to do that.

Any idea what the problem is?

iOS 14.4

iPhone 7 Plus, 14

Posted on Feb 2, 2021 2:04 AM

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Answer 1

Best reply

SravanKrA

Community+ 2024

Level 10

411,310 points

Feb 2, 2021 2:29 AM in response to wildsnowcat

If you have distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad

If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...

If you only hear through speaker phone mode --> If your iPhone is stuck in headphone mode - Apple Support

If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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Answer 2

wildsnowcat Author

Level 1

8 points

Feb 2, 2021 3:57 AM in response to SravanKrA

Thank you for your thoughts, but it is clearly not an obstruction or anything related to the microphone settings, as I pointed out in my post. When the problem fixes itself after a reboot but then returns a short time later, that should be pretty obvious. Never the less, I appreciate your attempt.

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No sound when making or receiving calls

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