Forgot passcode, Apple ID and email for iPhone 6 Plus

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Level 1

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Forgot passcode, Apple ID and email for iPhone 6 Plus

Recieved a hand me down iphone 6 plus from my sister in the UK , it was linked to her apple ID ,then changed it to use my nephews apple ID .. my nephew got a new phone and had a new apple ID ...

my problem ... my nephew forgot passcode ,apple ID and email linked to his old apple ID .. I followed the reset instructions using the computer but the phone needs the apple ID ..

what do I do ?Theres no apple support store in Kenya where I reside

[Re-Titled by Moderator]

Posted on Feb 2, 2021 2:41 AM

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Answer 1

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MrHoffman

Community+ 2024

Level 10

125,441 points

Feb 2, 2021 3:33 AM in response to margrette144

Recycle it. This situation is indistinguishable from a lost or stolen iPhone, and Activation Lock is a theft deterrent, and it wouldn’t be a deterrent if it were easily bypassed. Or ship it all back to the original purchaser, assuming they have the original proof of purchase and matching photo ID, and they can then discuss resetting the device with Apple.

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Answer 2

margrette144 Author

Level 1

8 points

Feb 2, 2021 5:48 AM in response to MrHoffman

Thanks ,Ive actually asked her to contact her nearest support centre and sort it .. 😅

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Forgot passcode, Apple ID and email for iPhone 6 Plus

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