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iPad Pro question. I've entered a password too many times and now on the screen it tells me to connect to iTunes and that the iPad is disabled. What are my options? I've logged into iTunes and I don't see anything there that can help me. Thanks.
iPad Pro, iPadOS 14
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Use of a PC or Mac is unavoidable. Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.
Update to the latest version of iTunes – Apple Support
If after updating iTunes your iPad is still not recognised by your computer, this support page may be helpful with troubleshooting:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
When restoring your iPad, you may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Use of a PC or Mac is unavoidable. Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.
Update to the latest version of iTunes – Apple Support
If after updating iTunes your iPad is still not recognised by your computer, this support page may be helpful with troubleshooting:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
When restoring your iPad, you may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
iPad Pro question.
