You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Mdazy
Mdazy Author
User level: Level 1
8 points

Frozen iPhone 11

I cannot turn off my iPhone 11... I’ve tried everything and nothing is working

please help....thank you



Posted on Feb 3, 2021 9:04 PM

Reply
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,598 points

Posted on Feb 3, 2021 9:27 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,598 points

Feb 3, 2021 9:27 PM in response to Mdazy

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

Reply
User profile for user: Mdazy
Mdazy Author
User level: Level 1
8 points

Feb 4, 2021 8:16 AM in response to Axel Foley

Thank you Alex!! I did all that last night... nothing worked... worst part was my phone kept dialing my granddaughter and would NOT stop!!! I finally just went to bed and turned my phone over so I couldn’t see it....woke up at midnight... tried everything again...holding power button in for about 30 seconds before the slide for power off came up...ugh!! YAYYY...FINALLY OFF....wow! What a hassle and big inconvenience!!😬😬It’s good this morning but I’m leary!! I’m going through YouTube help videos too along w the link you provided! Thank you for your help!

Reply

Frozen iPhone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up