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User profile for user: Mdazy
Mdazy Author
User level: Level 1
8 points

Frozen iPhone 11

I cannot turn off my iPhone 11... I’ve tried everything and nothing is working

please help....thank you



Posted on Feb 3, 2021 9:04 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,496 points

Posted on Feb 3, 2021 9:27 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,496 points

Feb 3, 2021 9:27 PM in response to Mdazy

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

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User profile for user: Mdazy
Mdazy Author
User level: Level 1
8 points

Feb 4, 2021 8:16 AM in response to Axel Foley

Thank you Alex!! I did all that last night... nothing worked... worst part was my phone kept dialing my granddaughter and would NOT stop!!! I finally just went to bed and turned my phone over so I couldn’t see it....woke up at midnight... tried everything again...holding power button in for about 30 seconds before the slide for power off came up...ugh!! YAYYY...FINALLY OFF....wow! What a hassle and big inconvenience!!😬😬It’s good this morning but I’m leary!! I’m going through YouTube help videos too along w the link you provided! Thank you for your help!

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Frozen iPhone 11

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