Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

why am i beeing charged for things i didnt purchase

i was charged by apple for $47.65 and a second charge for $31.77. I want to know why and how because i dont even have a credit card saved on the apple billegs. so how did you get my card informations

Posted on Feb 4, 2021 6:30 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2021 6:32 AM

Did you see these charges on your statement, or did you just receive an email saying you were charged? If it was just an email it was a scam to steal your identity. See →Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


If the charges actually appear on your bank or credit card statement or website see→If you see 'apple.com/bill' or an unfamiliar charge on your statement - Apple Support

2 replies
Question marked as Top-ranking reply

Feb 4, 2021 6:32 AM in response to alketafrommacomb

Did you see these charges on your statement, or did you just receive an email saying you were charged? If it was just an email it was a scam to steal your identity. See →Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


If the charges actually appear on your bank or credit card statement or website see→If you see 'apple.com/bill' or an unfamiliar charge on your statement - Apple Support

Feb 4, 2021 6:32 AM in response to alketafrommacomb

Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" --> http://support.apple.com/HT204088

- If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from family member accounts.


Read all the steps in this link -->

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

why am i beeing charged for things i didnt purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.