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Level 1

9 points

Powerbeats pro trouble connecting

Powerbeats pro worked great, then started to have issues with only one connecting. Per advice elsewhere on this forum, I tried unpairing and re-pairing. That, or resetting the powerbeats in their case and re-pairing, resolved the issue. Though a bit annoying, that resolved my connection issue, until this week--now the powerbeats pro won't pair with my phone nor my computer, any suggestions for how to get them to pair with my device?

Posted on Feb 4, 2021 8:51 AM

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Community Specialist

Feb 7, 2021 9:58 AM in response to MRBht

Hi MRBht,

We understand you're unable to pair your headphones. We're happy to offer some guidance.

If your headphones will not pair, you can try these steps: If you can't connect to your wireless Beats product

If they still don't work, you'd want to contact support directly for assistance: Get Support

We hope this helps. Take care!

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Feb 23, 2021 4:44 AM in response to bailier

Tried all of this and still won’t work

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Level 1

9 points

Feb 26, 2021 7:05 AM in response to bailier

Thanks for the reply -- unfortunately had to send it in for repair in the end

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Powerbeats pro trouble connecting

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