apple id problem

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Level 1

4 points

apple id problem

Hello

I have an iphone 11 from my father, and i made my own apple id soon after i received it.

on the telephone now it writes my new apple id,.

but when i try to download an app, and it asks my apple id password, it does not recognize my password marking that password is incorrect, and when i ask to change it to a new one it shows as my id the one from my father (which is nowhere on my device...) and no matter what i do ( put my id and reset password for it, or change my fathers password) when i try to download, it does the same all the way again and again...( say password is incorrect and when i try to reset password it will pop out with the my fathers id ...)

It is a bit crazy and cannot do something for it...please someone help..

Thank you

Posted on Feb 4, 2021 11:01 AM

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Answer 1

Best reply

Eric Root

Level 10

684,069 points

Feb 4, 2021 1:28 PM in response to malilia

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

Or you can try to set up Family Sharing between the IDs to keep access to your purchases.

Family Sharing.

Family Sharing - Set up.

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apple id problem

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