iPhone 12 2020


I have a new iPhone 12 suddenly, the screen does not react to any button or touch screen, I can not even turn it off to give it a restart

iPhone 12 Pro Max, iOS 14

Posted on Feb 4, 2021 2:28 PM

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Question marked as Top-ranking reply

Posted on Feb 4, 2021 2:30 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

3 replies
Question marked as Top-ranking reply

Feb 4, 2021 2:30 PM in response to americantalent

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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iPhone 12 2020

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