I am trying to set up a new iPad 7th gen by restoring it from my Mac Book Pro. When I see the screen that says "Connect to Mac or to a PC with iTunes," I connect my computer and iPad using the included cable, but nothing happens. What's wrong?
MacBook Pro 15″, macOS 10.15
Hi Charlie_Wolf,
Thank you for posting in the Apple Support Communities. It sounds like your computer isn't recognizing the connection, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and follow the troubleshooting steps we've linked for you below.
If your computer doesn't recognize your iPhone, iPad, or iPod
Tip: If you're transferring from an old iPad to a new iPad, you can also use Quick Start to transfer your data. To see how, just follow the below link.
Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch
Please let us know if you have any additional questions. We're always happy to help.
Cheers!
Hi Charlie_Wolf,
Thank you for posting in the Apple Support Communities. It sounds like your computer isn't recognizing the connection, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and follow the troubleshooting steps we've linked for you below.
If your computer doesn't recognize your iPhone, iPad, or iPod
Tip: If you're transferring from an old iPad to a new iPad, you can also use Quick Start to transfer your data. To see how, just follow the below link.
Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch
Please let us know if you have any additional questions. We're always happy to help.
Cheers!
iPad Setup from Mac
