You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Dear I receive an invoice from 7,99€ please send me the bill or tell me what this is

Dear I receive an invoice from 7,99€ please send me the bill or tell me what this is



Posted on Feb 5, 2021 3:59 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2021 9:31 PM

Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" --> http://support.apple.com/HT204088

- If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from family member accounts.


Read all the steps in this link -->

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

1 reply
Question marked as Top-ranking reply

Feb 5, 2021 9:31 PM in response to sofie198

Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" --> http://support.apple.com/HT204088

- If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from family member accounts.


Read all the steps in this link -->

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

Dear I receive an invoice from 7,99€ please send me the bill or tell me what this is

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.