Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to open activation lock if i forgot iCloud id and password too

I bought second hand i pad 4 years ago and used almost 2 years after that i faced some problem so i gave it to someone to fix that problem he reset i pad and till than I forgot my iCloud id and password too now it’ is showing activation lock and i tried many possible id and passwords to open it but I couldn’t reach now what should i do ??

Posted on Feb 5, 2021 10:02 PM

Reply
Question marked as Best reply

Posted on Feb 5, 2021 10:09 PM

"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, in part to deter re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


An activation lock can only be removed using the log-in information for the account that applied the lock. If you know this information click on the link to read how to "Turn off Activation Lock." --> https://support.apple.com/HT201441


You are the original owner but you have forgotten the log-in information. Try to recover it:

 "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

 "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Since you bought the iPad secondhand you do not have the right kind of paperwork to support you asking Apple if they will unlock the device for you.


Unfortunately you may not be able to regain access to the device and it iwll have to be recycled. :-( It is important to keep secure records of log in information because in the digital age these things start to have real monetary value associated with them.

3 replies
Question marked as Best reply

Feb 5, 2021 10:09 PM in response to House345

"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, in part to deter re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


An activation lock can only be removed using the log-in information for the account that applied the lock. If you know this information click on the link to read how to "Turn off Activation Lock." --> https://support.apple.com/HT201441


You are the original owner but you have forgotten the log-in information. Try to recover it:

 "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

 "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Since you bought the iPad secondhand you do not have the right kind of paperwork to support you asking Apple if they will unlock the device for you.


Unfortunately you may not be able to regain access to the device and it iwll have to be recycled. :-( It is important to keep secure records of log in information because in the digital age these things start to have real monetary value associated with them.

Feb 6, 2021 5:28 AM in response to Limnos

I meant to say you are NOT the original owner but apparently your ID was used on it at one time. If you can recover that information using the links I provided that will solve the problem. However, since you were not the very first owner you can't take it to an Apple Store and ask them to reset it for you.

How to open activation lock if i forgot iCloud id and password too

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.