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User profile for user: astromary
astromary Author
User level: Level 1
16 points

HBO Max not working on new MacBook Air (m1)

I cannot get HBO Max videos/movies to play on my new MacBook Air. I works fine on my iPhone and iPad. any thoughts?

MacBook Air

Posted on Feb 6, 2021 2:13 AM

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User profile for user: astromary
astromary Author
User level: Level 1
16 points

Posted on Feb 11, 2021 1:48 AM

Thanks Joseph_S. All other videos work fine, YouTube, Showtime, AppleTV+,ABC, NBC, Fox etc.  With HBO Max I can log in fine and actually can view trailers but when I choose any movie I get three dots blinking and then the error message: can’t play title. We are having trouble playing this video. Please try again later. 


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User profile for user: astromary
astromary Author
User level: Level 1
16 points

Feb 11, 2021 1:48 AM in response to Joseph_S.

Thanks Joseph_S. All other videos work fine, YouTube, Showtime, AppleTV+,ABC, NBC, Fox etc.  With HBO Max I can log in fine and actually can view trailers but when I choose any movie I get three dots blinking and then the error message: can’t play title. We are having trouble playing this video. Please try again later. 


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User profile for user: Todd0213
Todd0213
User level: Community Specialist

Feb 14, 2021 4:55 PM in response to astromary

Hello astromary,


To help isolate the issue further, do you notice if the same issue and error appears if your Mac is connected to a different Wi-Fi or internet network? If so, and the issue only occurs with HBO Max then reaching out to the website developer is the right course of action. You can find their support information via the HBOmax Help Center website.


Take care!

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User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Feb 8, 2021 2:33 PM in response to astromary

Hi astromary,


HBO Max is a great service, and it sounds as though videos aren't loading through their website on your MacBook Air. When having issues with the videos are you receiving any error message, and have you tested other streaming services to see if the issue continues such as on YouTube?


Although the website may be loading, but since videos aren't the following article may help with resolving the issue.


If you can't open a website in Safari on Mac


Have a great day!

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HBO Max not working on new MacBook Air (m1)

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