After Eufy’s latest firmware update my Cam2’s (3 of them will not record clips to my iCloud account.
And yes I have a 2TB plan.
Eufy customer support has been very nice but completely useless in providing a solution.
Things I have tried:
1) restart hub and cameras
2) verified settings in both cameras and hub
3) removed hub and cameras from HomeKit and added them back in
4) hard reset of the hub (which erases camera info) and then added the hub and cameras back
I just set up a pair of Eufy outdoor cameras with their HomeBase 2 and am experiencing the same issues. I can only get "Live" feeds in HomeKit - no recordings, and HomeKit notifications are "iffy". All the recordings are still available in the Eufy app. I also contacted Eufy (who told me to wipe everything out and start from scratch, like you) and to restart my iPhone and Apple TV 4 (HomeKit hub). Eufy suggests that it's an Apple problem and Apple tells me it's a hardware problem.... I'm on iOS 14.4 and all firmware is up to date.
One last thing that Eufy did was replace my three cameras. Same issue, live feed is available in HomeKit, but no recordings of any kind.
I suspect it is a Eufy software issue that they have not resolved as of yet.
My Apple TV 4 is acting as my HomeKit hub. I tried one more thing: unplugged the ATV for about 60 seconds, plugged it in, let it reboot, and voilá: now Secure Video is working and working flawlessly with my eufy cameras and HomeBase 2. I can see video on my TV via ATV and even on my Apple Watch.
Yes, I am able to see them on my iMac (using the Home app under Big Sur). The 2 indoor Eufy cameras are on continuous feed and I can see that video live in the Home app for macOS. The outdoor cameras only feed "live" when they are activated. But for all of the one connected to HomeKit Secure Video, yes, I can see the recordings.
Yes, facial recognition works for me as well.
I don't have any resources with in depth information that I've found. I suggest you first check with Eufy/Anker customer support (they are pretty good) and then perhaps with Apple Support (regarding HomeKit and HSV). As I mentioned, everything "snapped" into action as soon as I unplugged and rebooted my Apple TV 4. Make sure your Eufy devices are running the latest firmware, that iOS is 14.4.1 etc etc.
Good luck!
Are you able to view HomeKit recordings on your Mac? I have not been able to figure this one out. I have the Eufy 2C as well a 2K cam
-ACD
Does facial recognition also work? I think I need to start from scratch there seems to be major sync issues. Any good resources you recommend?
-ACD
homekit secure video eufy
