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Haylee_0 Author

Level 1

4 points

Apple store says it’s disabled

My apple store says it’s disabled because my payment method has failed. The card is no longer in use, so I put a new one in and it continues to say that my account is disabled. Please help.

iPhone 8 Plus

Posted on Feb 6, 2021 3:05 PM

Top-ranking reply

Limnos

Level 10

418,861 points

Posted on Feb 6, 2021 3:08 PM

You must contact Apple Support. Click on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

From: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

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Apple store says it’s disabled

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