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There isn't enough room on my phone to restore - as the process is forcing me to update my software. Is there a way to restore my phone without updating the software?

My iPhone freezes on the apple logo on startup. Just before this occurred, by phone gave a warning that I was out of room. Then it went to the black screen with the white logo. I attempted the down volume/side button restart. Didn't work. When I connected my phone to the computer, it recognized my device and allowed me to choose an update or restore option, BUT - there isn't enough room on my phone 7 to restore - as the process is forcing me to update my software, which requires an additional 2GB to install.


Is there a way to restore my phone without updating the software?

Posted on Feb 7, 2021 5:08 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2021 10:40 AM

Hello tjapplesupport,


Welcome to Apple Support Communities. We understand having issues with your iPhone stuck on the Apple logo, and we'd be happy to discuss this situation in more details.


We understand that your iPhone is stuck on the Apple logo, you already tried to force restart it but it didn't help, and when you connect it to your computer you get the option to update or restore.


If you choose to restore, restore erases the information and settings on your iPhone and installs the latest version of iOS software. 


Restore your iPhone, iPad, or iPod to factory settings



"If there isn't enough space to download and install an update, your device temporarily removes some downloadable parts of installed apps. You shouldn't need to remove or relocate any content. If you still need more space than you have on your device, there are a few ways you can update:

Plug your device into your computer to update using your computer.

Delete content from your device and try to update again.

Manage the storage on your device with recommendations."


If you need more space for an update


So if you choose restore or update, the latest software will be installed on your device. Keep in mind that choosing restore will wipe out your data, so if you don't have a backup, you'll not be able to retrieve your information.


We hope this information is useful. Kind regards.



Similar questions

1 reply
Question marked as Top-ranking reply

Feb 9, 2021 10:40 AM in response to tjapplesupport

Hello tjapplesupport,


Welcome to Apple Support Communities. We understand having issues with your iPhone stuck on the Apple logo, and we'd be happy to discuss this situation in more details.


We understand that your iPhone is stuck on the Apple logo, you already tried to force restart it but it didn't help, and when you connect it to your computer you get the option to update or restore.


If you choose to restore, restore erases the information and settings on your iPhone and installs the latest version of iOS software. 


Restore your iPhone, iPad, or iPod to factory settings



"If there isn't enough space to download and install an update, your device temporarily removes some downloadable parts of installed apps. You shouldn't need to remove or relocate any content. If you still need more space than you have on your device, there are a few ways you can update:

Plug your device into your computer to update using your computer.

Delete content from your device and try to update again.

Manage the storage on your device with recommendations."


If you need more space for an update


So if you choose restore or update, the latest software will be installed on your device. Keep in mind that choosing restore will wipe out your data, so if you don't have a backup, you'll not be able to retrieve your information.


We hope this information is useful. Kind regards.



There isn't enough room on my phone to restore - as the process is forcing me to update my software. Is there a way to restore my phone without updating the software?

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