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ipad

I don’t know how to explain this. But i just got the new iPad Air and sometimes it gets stuck on safari and i can’t do anything but be on safari this is the second time it has happened. It doesn’t let me turn it off or lock the screen it just gets stuck for hours.

Posted on Feb 7, 2021 8:35 AM

Reply
Question marked as Apple recommended

If you're sure that you performed the specific correct gestures to force reatsrt your iPad Air 4th generation (to no avail), since that device is brand new, make an appointment and have it inspected at an Apple Store or Authorized Service Provider among this list:--> Apple – Location Selector

Regards

Giulio

Posted on Feb 7, 2021 9:11 AM

3 replies

Feb 7, 2021 8:39 AM in response to Lexigower

Try a forced restart of your Ipad:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


Then clear your Safari history using these instructions:--> Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

Regards

Giulio


Question marked as Apple recommended

Feb 7, 2021 9:11 AM in response to Lexigower

If you're sure that you performed the specific correct gestures to force reatsrt your iPad Air 4th generation (to no avail), since that device is brand new, make an appointment and have it inspected at an Apple Store or Authorized Service Provider among this list:--> Apple – Location Selector

Regards

Giulio

ipad

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