Can’t find app that I’m being billed for
I have a subscription that keeps billing each month that I can’t find anywhere. I don’t have the app installed and it’s not listed in my subscriptions. Does anyone know how to find this?
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I have a subscription that keeps billing each month that I can’t find anywhere. I don’t have the app installed and it’s not listed in my subscriptions. Does anyone know how to find this?
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039
- "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
- An existing subscription will normally continue until the end of its term and then just not renew. Stopping automatic renewal is effectively canceling it.
- Read the link to see what to do about subscriptions that do not appear in your list.
- Canceling a subscription does not automatically start a refund. If you want to do that:
Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330
Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039
- "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
- An existing subscription will normally continue until the end of its term and then just not renew. Stopping automatic renewal is effectively canceling it.
- Read the link to see what to do about subscriptions that do not appear in your list.
- Canceling a subscription does not automatically start a refund. If you want to do that:
Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330
Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.
Can’t find app that I’m being billed for