You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID malfunction

This phone was previously owned by my brother and my Apple ID acts up like I use my Apple ID for most things then when i go to update a game it requires a password from my brothers which I don’t know his password and i try to change h the Apple ID but it says my account is already signed in which is extremely weird

Posted on Feb 8, 2021 12:56 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2021 1:26 PM

 A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you can try to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        



1 reply
Question marked as Top-ranking reply

Feb 8, 2021 1:26 PM in response to Malfunctionappleid

 A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you can try to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        



Apple ID malfunction

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.