iPad pro

Are you attempting to access your online banking using an App - or using the native Safari web browser?

Some websites (including many bank websites) incorrectly identify your iPadOS Safari User Agent when used in one or other of its browsing modes - of which their are two. These modes are the default Desktop mode - and Mobile.

It’s easy to switch between modes if a website isn’t functioning correctly. From the desired web-page, touch the aA icon at the left of the Address Bar; this will reveal a menu. From the menu select Website Settings, then select (or deselect) Request Desktop Website, then tap Done. Now refresh the webpage.

The chosen setting will be saved for the selected website - and can be simply reversed if needed.

If using the Safari browser, hopefully this workaround will resolve your issue.

You’re asking us to guess much too much about your specific situation.

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