You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad shutting down

My iPad has been plugged in showing 100% charged. When I take it off the charger in a minute or two it shuts down showing empty battery.


iPad Pro, iPadOS 14

Posted on Feb 8, 2021 4:11 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2021 4:19 PM

Your iPad is exhibiting symptoms of a failed/failing battery. You would be best advised to take your iPad along to the Genius Bar at your local Apple Store, or nearest Apple Authorised Service Provider, where the technicians will be able to fully test and assess the condition of your iPad battery. Once tested, appropriate advice or remediation can be offered.


A possible alternative is to directly contact Apple Support- and request a remote battery test. However, of the iPad shuts-down as quickly as indicated, there may not be adequate time to complete the remote test.


Apple Support can be contacted using the Contact Support link at top-right of this page - or you may use the excellent Apple Support App (obviously whilst your iPad is powered using its Power Adapter:

https://apps.apple.com/gb/app/apple-support/id1130498044


4 replies
Question marked as Top-ranking reply

Feb 8, 2021 4:19 PM in response to Wichitalineman

Your iPad is exhibiting symptoms of a failed/failing battery. You would be best advised to take your iPad along to the Genius Bar at your local Apple Store, or nearest Apple Authorised Service Provider, where the technicians will be able to fully test and assess the condition of your iPad battery. Once tested, appropriate advice or remediation can be offered.


A possible alternative is to directly contact Apple Support- and request a remote battery test. However, of the iPad shuts-down as quickly as indicated, there may not be adequate time to complete the remote test.


Apple Support can be contacted using the Contact Support link at top-right of this page - or you may use the excellent Apple Support App (obviously whilst your iPad is powered using its Power Adapter:

https://apps.apple.com/gb/app/apple-support/id1130498044


iPad shutting down

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.