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I am new to iPhone. When I try to download an app, it won’t let me. It says I haven’t used my Apple ID in iTunes yet. Why is this necessary? It says to enter my password for Apple ID to review my information, but when I do, it goes right back to the original message about iTunes.
Hi Notimewasted,
We see you're prompted to sign in with your Apple ID in order to download apps, however when attempting to enter your password to do so it loops back to the original message, is that correct?
If so, we'd recommend going to Settings > [your name] and tap on "Media & Purchases". If you're presented with an option to sign out, do so. Then sign back in.
After that, attempt to to download an app from the App Store again and complete the verification process if prompted. If you're still looped back around to the same message, are you prompted to enter payment or billing information during the verification process? If so, you can see how to edit your billing info here:
Cheers!
Hi Notimewasted,
We see you're prompted to sign in with your Apple ID in order to download apps, however when attempting to enter your password to do so it loops back to the original message, is that correct?
If so, we'd recommend going to Settings > [your name] and tap on "Media & Purchases". If you're presented with an option to sign out, do so. Then sign back in.
After that, attempt to to download an app from the App Store again and complete the verification process if prompted. If you're still looped back around to the same message, are you prompted to enter payment or billing information during the verification process? If so, you can see how to edit your billing info here:
Cheers!
Log into your account in the App Store/iTunes and you should be able to change/verify it there.
Apple ID has not yet been used with the iTunes store. Please review your account information
Thank you for your help. I asked a friend who has an iPhone. He discovered the store had not finalized my Apple ID setup on settings. One final click on a last “okay” did the trick.
App store
